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Tuesday, May 7 • 2:30pm - 3:00pm
What Are You Doing Socially to Delight Your Customer?

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From blown out sneakers to enterprise level technical support, social media is changing the way customers feel about corporations.  Are you engaging your users in a way that Delights them? 

How do you know? 

Your customers are out there talking about you.  Sometimes they say nice things.  Sometimes they are not so nice.  You need a plan to join the conversation, take your lumps and do the work that will make them want to work for you.

Join Matt Stephenson in a peer to peer session talking about the role of social media in delighting your customers and turning detractors into promoters.


avatar for Matt Stephenson

Matt Stephenson

Product Manager, Symantec

Tuesday May 7, 2013 2:30pm - 3:00pm EDT
Studio Theatre - Niche Discussions - 2nd Floor Lobby Stage 2nd Floor

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