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Tuesday, May 7 • 10:30am - 11:00am
Applying Customer Experience and Innovation to Win the War for Talent

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In order to be successful in hiring the best talent, organizations must apply the same creativity in their recruiting practices as they do in client acquisition and retention. In this session, Ryan will explain how T. Rowe Price's Client Experience team engaged with HR to re-imagine the job candidate's experience. You’ll learn how to practically apply an “outside-in” lens using customer journey mapping and how doing so can spark innovation.

avatar for Ryan Matherly

Ryan Matherly

Vice President of Digital Marketing & Client Experience, T. Rowe Price
As head of Client Experience and Digital Marketing in T. Rowe Price’s Corporate Marketing division, Ryan Matherly works across the enterprise to drive integrated and relevant experiences for a broad array of audiences with a particular focus on digital interactions. Prior to his... Read More →

Tuesday May 7, 2013 10:30am - 11:00am EDT
Studio Theatre - Mead Stage First Floor

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